133 PAGES / $12.95
HeartPeace Now Publications / 978-1-934509-75-3
You’ll appreciate the depth of understanding, the tips, case studies, and explanatory outlines of how to bring about conflict resolution and transforming change in your life and the lives of others. This little book is big on helping you handle those tense conflict situations that arise, accomplish your goals, and prosper relationships.
Transforming Everyday Conflict, one of those rare books everyone can benefit from, is an extraordinary “must read,” basic training self-help manual.
Transforming Everyday Conflict Reveals the essentials you need to know including:
- The common cause of conflict
- How to find opportunity for creating something new in the midst of conflict
- What to say and do in step-by-step guides with simple language
- Tips to maintain your equilibrium in stressful situations
- How to respond when conflict spurs anger
- Simple ways to problem-solve with others in family, business or community
“The most complete and comprehensive book on conflict resolution I’ve ever read.”
Michael Angier, founder of SuccessNet.org, author of The Achievement Code
Table of Contents
Acknowledgments
Introduction
How to Use This Book
Chapter 1: Three Powerful Keys to Understanding Conflict
Chapter 2: The Power of Choice
Chapter 3: Seeking and Offering Forgiveness
Chapter 4: Seven Tips for Managing Your Own History
Chapter 5: Five Mistakes to Avoid during Conflict
Chapter 6: The Art and Science of Giving Directions
Chapter 7: Basic Steps for Problem-Solving
Chapter 8: How to Make Tough Decisions
Chapter 9: How to Deal with Another’s Anger
Chapter 10: The Art of Listening
Chapter 11: How to Give Information
Chapter 12: Handling Complaints
Chapter 13: Fist to Five Process for Consensus-Building
Chapter 14: Some Closing Thoughts: Think Courage!
Appendix A: A Simple Action Plan
Appendix B: When and How to Use a Summary Memorandum
About the Author
“As an attorney, I search for…reliable and credible resources which actually provide useful, practical guidance in resolving conflict to use and share with clients…Transforming Everyday Conflict educates and empowers representatives and clients to control and mange the processing of conflicts…provides a reliable, real-world framework…to reach better solutions.” –Robert Brown, Attorney representing employment/labor/healthcare clients
“This book illustrates a higher way so that all are free to communicate safely and all can find personal worth. This is a foundation of a free society and these tools can be applied in all aspects of life.” –Rev. Carl Showalter, pastor, teacher, counselor and teacher of spiritual dynamics
“Transforming Everyday Conflict …identifies change as a constant factor in our lives. Understanding the alchemy of transforming that change in positive ways helps to produce vital and balanced good health…inspires and empowers us to seek understanding in a new way…This is a big step forward in reaping maximum health benefits in all cycles of our life. –Marcia Marie Scully, Holistic Health Practitioner
